Refund Policy
Last Updated:
1. Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unopened products within 30 days of delivery for a full refund.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unopened and in its original packaging
- The return must be requested within 30 days of delivery
- The product must be in the same condition as when received
- You must have proof of purchase (order confirmation email)
3. How to Request a Return
To initiate a return, please contact us at contactus@zomralexphap.world with the following information:
- Your order number
- Reason for return
- Photos of the product (if applicable)
We will provide you with return instructions and a return authorization number.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order. We recommend using a trackable shipping service for returns.
5. Refund Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
Refunds may take additional time to appear in your account depending on your payment provider.
6. Non-Refundable Items
The following items are not eligible for return:
- Opened or used products
- Products damaged by customer misuse
- Products returned after 30 days
- Products without proof of purchase
7. Defective Products
If you receive a defective or damaged product, please contact us immediately at contactus@zomralexphap.world. We will arrange for a replacement or full refund, including return shipping costs.
8. Cancellation Policy
You may cancel your order before it is shipped. Once an order has been shipped, our standard return policy applies. To cancel an order, contact us as soon as possible at contactus@zomralexphap.world.
9. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
10. Right of Withdrawal (EU Customers)
If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by contacting us at contactus@zomralexphap.world.
11. Refund Timeline
Refund processing times:
- Return Processing: 3-5 business days after receipt
- Refund Issuance: Within 10 business days of approval
- Payment Provider Processing: 3-10 business days (varies by provider)
12. Contact Us
If you have questions about our refund policy, please contact us:
Email: contactus@zomralexphap.world
Address: Gustav III:s Boulevard 46, 169 73 Solna, Sweden
13. Applicable Law
This Refund Policy is governed by the laws of Sweden and complies with EU consumer protection regulations.